Refund policy

30 day returns. Simple.

You have 30 days after your item arrives to request a return. Email me at support@azurrashop.com with your order number and a couple of photos of the item and I will take care of you. In most cases you will not need to ship the item back. If a return is needed, I will send you the shipping label and address.

If something arrives damaged or wrong
Please check your order the day it arrives and reach out right away if anything is defective, damaged, or not what you ordered. Include a few clear photos of the item (and the packaging if it is damaged too) so I can get you sorted quickly. I will make it right.

What cannot be returned
Sale items, gift cards, personal care goods (like skincare or beauty products), and any perishable or custom item. If you are not sure about your specific piece, email me first.

Exchanges
The fastest way to get the piece you want is to email me at support@azurrashop.com about your original order and place a fresh order for what you want instead. Once your refund is approved on the first order, you are all set.

European Union 14 day cooling off period
If your order ships to the European Union, you have the right to cancel or return within 14 days for any reason.

Refunds
Once your return is approved, I will process the refund to your original payment method within 10 business days. Banks sometimes take a few extra days to post the refund on their end. If more than 15 business days go by after approval and you still do not see it, email support@azurrashop.com.